FAQ

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.
  • The Item has any sort of manufacturing defect.

Are you required to create an account on our website to order a product?

No. You are not required to create any account to order a product. You can create account if you like. It will save your future shopping time and will give you information ahead of time about the new deals, products etc.; if you choose to subscribe our newsletter.

Are you required to create an account on PayPal to pay?

No. You are not required to create any account to pay. You are most welcome to checkout as a guest. We will still provide you the full services about your product and delivery. Although the world is moving fast towards online payments, so you may like a PayPal account just to enhance your future online experiences and save time.

How to add notes for a custom order?

When you are checking out, you will be given option on the right half of the screen, as per picture below, to add your custom notes with each order. Use this space to add any note you want.

How long shipping takes?

Shipping is usually very fast and is definitely worth of time and money you are saving by opting shopping at EliteStore.ca. For the closest estimated delivery times; refer this chart.

SHIPPING TIME

Shipping time varies by location. These are our estimates:

Location*Estimated Shipping Time
United States10-20 Business days
Canada, Europe10-20 Business days
Asia10-20 Business days
Australia, New Zealand10-30 Business days
Central & South America15-30 Business days
Africa15-45 Business days

Max delivery time – 45 business days.

*This doesn’t include our 3-6 day processing time

How can I track my order?

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

If you have any other question, please contact us and we will do our best to help you out. If you did not receive tracking information email, please check your junk folder or send us your order number and we will help you track your order.

What If I need to return/refund?

We have a generous return/refund policy. Please refer it here.

Where can I find list of “Free Shipping” countries?

Check the list of current “Free Shipping” countries here.

Why some comments / product reviews don’t make any sense?

Great question! Many comments are originally not in English and are translated by automatic software! To maintain the comment’s original value, we have not moderated any comment but then as you said, they sometimes don’t make sense!